Privacy Policy

Depending on your interaction with us, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code
• Location details provided by you
• Order history
• Transaction information
• Product enquiries
• Consultation requests
• Landscaping or plantation requirements
• Customer-support communications
• GST or business details for B2B orders
• Device and browser information
• IP address
• Website usage information
• Marketing preferences

For landscaping, plantation, farm, institutional or consultation services, customers may voluntarily provide project-related information such as:

• Project location
• Land area
• Site photographs
• Soil conditions
• Plantation requirements
• Landscaping requirements
• Other information required to prepare a quotation or project plan

Payments may be processed through authorised third-party payment gateways, banks, UPI providers or other payment service providers.

YourPlants.in does not ordinarily store complete debit card, credit card, UPI PIN or internet banking credentials. Payment providers may process information according to their own privacy policies and terms.

Information collected may be used to:

• Process orders
• Deliver products
• Provide customer support
• Communicate order updates
• Process cancellations, replacements and refunds
• Prepare quotations
• Provide landscaping or plantation services
• Respond to enquiries
• Verify transactions
• Prevent fraud or misuse
• Maintain accounting records
• Improve our website and services
• Send service-related communications
• Send promotional communications where legally permitted
• Meet legal, taxation and regulatory requirements

By providing your contact information, you may receive transactional messages relating to:

• Orders
• Payments
• Delivery
• Quotations
• Customer support
• Returns
• Refunds
• Plantation or landscaping services

Where permitted, we may also send promotional information about products, services, offers and campaigns. You may opt out of non-essential promotional communications where an unsubscribe or opt-out option is available.

YourPlants.in may use cookies and similar technologies to:

• Maintain shopping cart functionality
• Remember user preferences
• Improve website performance
• Understand website usage
• Analyse visitor behaviour
• Measure marketing campaigns
• Provide relevant advertising

You may manage cookies through your browser settings.

We may share information where reasonably necessary with:

• Courier and logistics companies
• Payment gateways
• Banks
• IT service providers
• Hosting providers
• Website developers
• Communication providers
• Customer-support platforms
• Marketing or analytics providers
• Accountants
• Auditors
• Professional advisers
• Government or regulatory authorities where legally required

We do not sell customer personal information merely for monetary consideration.

Your Plant Enterprise uses reasonable administrative, organisational and technical measures designed to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

However, no online system can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably required to:

• Fulfil the purpose for which it was collected
• Process orders
• Maintain transaction records
• Resolve disputes
• Comply with taxation and accounting requirements
• Meet legal or regulatory obligations
• Protect legitimate business interests

Subject to applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Updating of information
• Deletion of eligible information
• Withdrawal of consent where applicable
• Grievance redressal

Requests may be submitted through the contact details provided below.

YourPlants.in is primarily intended for persons legally capable of entering into transactions. Where applicable law requires parental or guardian consent for processing children's personal information, appropriate consent requirements may apply.

YourPlants.in may contain links to third-party websites or services. Your Plant Enterprise is not responsible for the privacy practices, content or policies of independent third-party websites.

Your Plant Enterprise may update this Privacy Policy from time to time. The revised policy will be published on YourPlants.in with an updated effective date.

YourPlants.in
Owned and Operated by Your Plant Enterprise
Website: www.yourplants.in
Privacy Email: order@yourplants.in