Return, Replacement & Refund Policy

Healthy live plants are generally not eligible for return merely because of:

• Minor variation in height
• Difference in shape
• Difference in branching
• Minor variation in leaf colour
• Natural imperfections
• Minor leaf damage
• Seasonal appearance
• Temporary wilting caused by transportation
• Difference between the actual plant and representative website photographs

Every living plant is naturally unique.

A replacement, refund or other suitable resolution may be considered where:

• A plant is received severely damaged
• A plant is dead at the time of delivery
• The wrong plant is delivered
• The delivered item is materially different from the confirmed order

Customers should notify us preferably within 24 hours of delivery. The customer may be required to provide:

• Order number
• Clear photographs of the plant
• Photographs of the packaging
• Photographs showing the damage
• Unboxing video, where available

For pots, planters, gardening tools, accessories, seeds, fertilisers and other eligible products, a replacement or return may be considered where the product:

• Arrives damaged
• Is defective
• Is incorrectly supplied
• Is materially different from the item ordered

Eligibility may vary depending on the product.

Unless damaged, defective or incorrectly supplied, the following may generally not be eligible for return:

• Live plants
• Customised products
• Specially sourced plants
• Made-to-order products
• Bulk nursery orders
• Plantation project materials
• Landscaping materials
• Clearance products marked as non-returnable
• Plants damaged due to improper customer handling
• Plants damaged because of incorrect watering
• Plants damaged because of unsuitable sunlight
• Plants damaged because of incorrect soil or repotting
• Plants affected after delivery because of poor maintenance

Customers may request cancellation before the order has been dispatched. Once a live plant or specially prepared product has been packed or dispatched, cancellation may not be possible.

Bulk, customised, institutional and project orders may have separate cancellation terms mentioned in the quotation, purchase order or agreement.

Where a claim is approved, YourPlants.in may provide one of the following:

• Replacement of the affected product
• Replacement plant
• Store credit
• Refund
• Another mutually reasonable resolution

The appropriate solution may depend on product availability, location and nature of the issue.

Approved refunds will generally be processed through the original payment method wherever possible. Actual crediting time may depend on the customer's bank, payment gateway or payment provider.

Shipping, packaging, handling, plantation, installation or service charges may be non-refundable where those services have already been completed, except where applicable law requires otherwise.

If delivery fails because of:

• Incorrect customer address
• Incorrect phone number
• Customer unavailability
• Repeated failure to receive delivery
• Refusal to accept delivery
• Address change requested after dispatch

the customer may be responsible for additional delivery or reshipping costs.

Orders relating to:

• Corporate plantation
• Government plantation
• Institutional greening
• Landscaping
• Farm plantation
• Forestry plantation
• Residential projects
• Nursery bulk supply

may have separate return, replacement and payment conditions. Where a separate quotation, work order, purchase order or service agreement has been accepted, the terms of that document may apply to the relevant transaction.

Nothing in this policy is intended to restrict any mandatory rights available to customers under applicable Indian law.

YourPlants.in
A Unit of Your Plant Enterprise
Website: www.yourplants.in
Email: order@yourplants.in