Shipping Policy

Orders are generally processed after successful confirmation of payment or acceptance of Cash on Delivery, wherever available. Processing time may vary depending on:

• Product availability
• Plant species and size
• Season and weather conditions
• Packaging requirements
• Customer location
• Bulk order quantity
• Delivery partner availability

Live plants may require additional preparation and specialised packaging before dispatch.

Plants are living products and may naturally react to transportation, temperature, humidity, light and handling. We take reasonable care while preparing and packaging plants. However, minor leaf damage, temporary drooping, soil displacement, natural imperfections or transportation stress may occur during delivery.

Plant height, shape, foliage, branching, colour and overall appearance may differ slightly from website photographs because every plant is naturally unique.

Estimated delivery timelines may be displayed during checkout or communicated by our team. Delivery may be delayed due to:

• Heavy rainfall
• Floods
• Landslides
• Extreme weather
• Road closures
• Courier delays
• Public holidays
• Transportation restrictions
• Remote delivery locations
• Government restrictions
• Natural disasters
• Circumstances beyond our reasonable control

YourPlants.in will make reasonable efforts to deliver orders within the estimated timeframe.

YourPlants.in may deliver through its own logistics network or through third-party courier and transportation partners. Some large plants, fragile plants, bulk orders, landscaping materials or plantation products may be available only in selected cities, districts or states. Delivery availability depends on the product type and customer location.

Shipping charges may depend on:

• Order value
• Product weight
• Plant size
• Delivery distance
• Packaging requirements
• Delivery location
• Transportation method

Applicable charges will normally be shown during checkout or communicated before order confirmation.

Shipping arrangements for nurseries, landscapers, corporate organisations, government departments, institutions, residential projects, plantation programmes and other bulk orders may be quoted separately. Additional freight, unloading, handling, installation or plantation charges may apply.

Customers are responsible for providing complete and accurate delivery information. Additional delivery or reshipping charges may apply where delivery fails because of:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Customer unavailability
• Refusal to accept delivery
• Repeated failed delivery attempts

Where tracking is available, shipment information may be shared through SMS, email, WhatsApp, website, app or other communication channels.

If an order arrives severely damaged, customers should contact YourPlants.in as soon as possible, preferably within 24 hours of delivery. Customers may be required to provide:

• Order number
• Photographs of the delivered package
• Photographs of the damaged plant or product
• Unboxing video, where available

Claims will be reviewed according to our Return and Refund Policy.

YourPlants.in
A Unit of Your Plant Enterprise
Website: www.yourplants.in
Email: order@yourplants.in